FAQ

ORDER

SUPPLY

PAYMENT POSSIBILITIES

RETURN AND GUARANTEE

REPAIRS

GENERAL

Order

How quickly will I receive the ordered goods?
You will usually receive your order within 4 to 6 working days after you place the order, provided the article is available and payment verification is successful.

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How do I know that my order was received by you?
As soon as your order is received by us, we will send you an E-Mail showing the order details. Please note that it is only a confirmation for the receipt of your order and not a notification of acceptance or a despatch confirmation. A despatch confirmation, which also constitutes our acceptance of your order, will be sent to you in a separate E-Mail when the goods, or some of them, are physically despatched from our Distribution Centre.

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Is there a minimum order value on fossil.co.uk?
No.

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Can I change my order?
If you wish to change an order, please contact our Online Store Team as soon as possible. Provided the order has not been shipped, you can add, change, or remove items.

If the order has already been despatched, you will have to return the goods when delivered and re-order.

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What do the ring size codes mean?

Size in Millimetres
G 1/2 14.5
H 1/2 14.9
J 1/2 15.7
K 1/2 16.0
L 1/2 16.6
M 1/2 17.0
N 17.2
O 17.4
   
P 1/2 18.0
Q 1/2 18.5
S 19.0
T 19.5
U 19.9
V 1/2 20.6
W 1/2 21.0
Y 21.6
Z 22.0
Z1 22.4
Z2 1/2 23.0

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Supply

My order has not arrived yet! Who can help me?
As soon as the order is despatched by us, you will receive an E-Mail with a UPS Tracking number and a link to the UPS tracking service. You can use this to find the current position of the parcel. Alternatively, please contact the Online Store Team. Please take into consideration the expected delivery time of 4 to 6 working-days starting from date of the order.

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What are the delivery costs?
Delivery will normally be charged in addition to the price of goods. However it is sometimes waived as a promotion.

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Who delivers the order?
Orders are delivered by UPS .

The supplier is the company Fossil (UK) Ltd, Featherstone House, Featherstone Road, Wolverton Mill, Milton Keynes, MK12 5TH.

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What happens if I am not at home?
UPS will leave a notification card for you so that you can contact the driver to arrange another convenient delivery time. After 3 unsuccessful delivery attempts, the parcel will be returned to the local UPS depot for collection within 7 days. If not collected, it will be returned to Fossil, and your payment will be refunded within 30 days, less delivery costs.

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Does fossil.co.uk supply abroad?
fossil.co.uk supplies only within Great Britain and Northern Ireland. fossil.co.uk does not ship to the Channel Islands, The Republic of Ireland or to BFPO addresses.

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Payment Possibilities

Which payment possibilities do I have?
Payment may only be made by VISA, MasterCard or Maestro cards issued in the UK and by Paypal. Note that credit cards usually provide protection against fraudulent use, whereas debit cards may not.

Payment authorisation will always be sought from the card issuer at the time of ordering.

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Return and Guarantee

Can I send the goods back if I do not like them?
Yes, as long as they are unopened and unused, and within the cooling-off period of 7 days starting on the day after you receive it. You must pay the return carriage, which should include insurance and require proof of delivery. We cannot accept responsibility for goods lost in transit.

If there is a fault on the part of Fossil, such as sending the wrong product, or not working on arrival, we will arrange collection or refund the return postage.

The cost of goods returned will be credited to the card used for purchase.

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How long does the warranty or guarantee last for watches?
Two years from date of delivery.

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What do I do if my order arrives damaged or incomplete?
Please examine the goods immediately after you receive them and compare with the delivery note in the parcel. In the case of a complaint, contact the Online Store Team. If the parcel is damaged, please indicate this on the driver's delivery note.

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Repairs

Where can I get my Fossil product repaired?
Send in a defective Fossil product directly to Fossil, to the following address:

UNITED KINGDOM SERVICE CENTRE
PO BOX 7296
MILTON KEYNES
MK13 9ZH

Phone: 0870 770 7253

Make sure that you include your name, address, email and contact telephone number, and a description of the fault. Repairs normally take 4 - 6 weeks.

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What is the cost of repair?
If the defective part is covered under warranty, repair is free of charge. Outside the warranty period Fossil does not have fixed repair prices, so the cost depends on the work involved. You will be sent a cost estimate and can then decide whether and which repairs are to be done.

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How can I replace the battery in my watch - in warranty or out of warranty?
Our watch cases are similar to those of other fashion watches and designed with a case back that must be pressure sealed to protect the watch from particles and precipitation. Any reputable jeweller may be able to replace the battery. However, if the watch is damaged because of unauthorised entry, the warranty will be void.

Alternatively, send your watch to Fossil's authorised service centre for battery replacement.

UNITED KINGDOM SERVICE CENTRE
PO BOX 7296
MILTON KEYNES
MK13 9ZH

Phone: 0870 770 7253

An estimate for the work to be carried out will be sent to you. Please enclose with the watch; your return address, a description of the problem and a note requesting battery replacement. The watch will be returned to you within 4-6 weeks of our receiving it. We encourage you to send your package insured or with a traceable shipper. Fossil (UK) Ltd is not responsible for lost or stolen packages. If you have any further questions, please contact our Service Center.

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Why did my Big-Tic stop displaying the seconds?
The Big-Tic watch uses two batteries, one for the digital display of seconds and one for the analog movement of the hands. The battery for the digital movement needs to be replaced if the seconds are not showing up.

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Why does the date on my "Big Date" watch go to 39?
Fossil created this watch for easy date reference. To do this, we added a second number wheel. The two wheels rotate independently. One wheel with the numbers 0 - 3 and the second wheel with 0 - 9. As the wheels rotate, we end up having numbers from 00 to 39. Please note that the "Big Date" must be wound forward (e.g. from 31 to 01) at the end of each month in order to maintain an accurate date.

Note: To avoid damage to your watch always adjust the time by moving hands clockwise.

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Can I adjust my metal watchband?
If you have a Fossil "adjust-o-link" band you may decrease the size of your watchband by unfastening and taking out one or both of the two extra links to get proper fit.

For all other metal bands, special tools are needed to properly remove, without damage, the pins that hold the links together. Any reputable jeweller should be able to adjust a metal watchband.

If desired you may send your watch to Fossil's authorised service centre for link addition or removal.

UNITED KINGDOM SERVICE CENTRE
PO BOX 7296
MILTON KEYNES
MK13 9ZH

Phone: 0870 770 7253

Please contact our Service Center for an estimate of the charges involved. Enclose with the watch your return address, contact details, and a note requesting link addition or removal. The watch will be returned to you within 4-6 weeks of our receiving it. We encourage you to send your package insured or with a traceable shipper. Fossil (UK) Ltd is not responsible for lost or stolen packages.

Please note that link quantities are limited and are not guaranteed to be in stock.

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General

Why can I not buy some items shown on the American website?
The American collection differs in some models from the European collection. These models are exclusively available in the respective markets.

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Are Fossil products nickel-free?
In accordance with European Union guidelines, we endeavour to ensure our products are nickel compliant.

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Disposal at end of life
Please refer to the Returns and Exchanges page for details of how to return your watch to Fossil for safe disposal.

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